1. Purpose of using personal Information

Our company uses personal information only for the following purposes.

• For reservations and other operations at our hotel and restaurants
• For improvement of products and services of our hotel and restaurants
• For announcement and provision of information on product and service of the hotel and restaurants operated by our company and affiliated companies

2. Collection of Personal Information

Our company collects personal information in a lawful and fair means. Personal information will be collected mainly through reservation process for accommodation, restaurants, or hotel facilities, marketing questionnaires, request for information materials, or other feedback and inquiries from customers by telephone or any other means.

3. Provision of Personal Information to Third Parties

Our company will not provide your personal information to any third party without your advance consent, except where such disclosure in accordance with relevant laws. However, we may use jointly with affiliated companies to announce and provide information on products and services of the hotel and restaurants operated by affiliated companies. The entity responsible for managing personal information for joint use is our company.

4. Management of Personal Information

Our company will hold personal information within the scope required to accomplish the purposes of use previously specified and make efforts to keep such information accurate and up-to-date. We comply with applicable laws and regulations and take proper measures for security control of personal information in accordance with the guidelines. We carry out necessary and appropriate guidance and supervision over its employees as well as the entrusted party to handle personal information appropriately.

5. Request of disclosure, correction or deletion of Personal Information

We will respond to requests from the customer him/herself for disclosure, correction or deletion of personal information by following procedures.

• Please fill in our designated Request Form and make a request by prescribed method.
• Please attach identification document.
• In principle, we will respond to the request in writing.

6. Inquiries

For further information regarding our privacy policy, please contact us at the phone number or address below.

Ryumeikan Co., Ltd
+81-3-3253-2330
3-4 Kanda Surugadai, Chiyoda-ku, Tokyo 101-0062
Business Hour: 9am-5pm (Close on weekends, holiday and New Year holidays)

Last revised November 1, 2021